Working with Your Database Team
If your “database ticket” says “it’s slow” or “it timed out,” you’re not asking for help … you’re asking someone else to guess. I’ve watched good database engineers lose days to vague reports that are basically “something happened” with a request for help. Not because teams are careless, but because nobody taught them what DBAs actually need to investigate: the query, the error, the timing, and the context. Database engineers want to be helpful. But their expertise is best used when developers can solve common issues independently and escalate the non-obvious ones with enough evidence to act. ...